Job Description
Job Opportunity: Airport Hub Porter
Location: Newport Beach, CA
Employment Type: Full-Time / Part-Time
Hourly Rate: $18.00–$19.00 per hour (non-exempt, hourly)
Company: Optima Dealer Services, Inc.
Optima Dealer Services, Inc. is a premier provider of staffing and consulting solutions for luxury automotive dealerships. We pride ourselves on professionalism, exceptional customer service, and innovative workforce strategies. We are proud to support Fletcher Jones Motorcars’ Airport and Shuttle Services with our dedicated and service-oriented team.
Position OverviewWe are seeking a dependable and customer-focused Airport Hub Porter to join our team supporting Fletcher Jones’ Airport and Shuttle Services in Newport Beach. In this role, you will ensure that each guest receives a warm welcome, timely shuttle assistance, and that their vehicles are handled with the utmost care and attention.
Key ResponsibilitiesGuest Reception: Greet all guests promptly and courteously as they arrive at the airport hub or shuttle station, ensuring a friendly and professional first impression.
Vehicle Walk-Around: Conduct detailed inspections of vehicles, noting any visible damage or service needs.
System Entry: Enter guest and vehicle information into our service system, including any required or complimentary services.
Vehicle Parking & Retrieval: Safely park and retrieve vehicles in designated areas, maintaining organization and attention to quality control.
Key Coordination: Manage the transfer of vehicle keys to shuttle drivers or guests as needed.
Phone Support: Answer phone calls using proper etiquette and provide helpful, accurate information to callers.
Lot Maintenance: Keep the shuttle and airport hub areas organized, directing drivers as necessary to optimize space and traffic flow.
Guest Care: Create a seamless, comfortable, and memorable experience for each guest through attentive service and helpful communication.
Team Support: Assist with additional operational duties and contribute to the success of the service team as needed.
Prior customer service experience preferred, especially in hospitality or automotive environments.
Valid California driver’s license and clean driving record required.
Ability to drive both automatic and manual transmission vehicles is a plus.
Strong communication skills and professional appearance.
Must be able to stand and walk for long periods, and work outdoors in varying weather conditions.
Must be at least 18 years old and legally authorized to work in the U.S.
Pay Rate: $18.00 to $19.00 per hour, based on experience and qualifications.
Eligible employees may receive additional benefits including paid sick leave, health coverage, and holiday pay, in accordance with California labor laws and Optima Dealer Services policies.
Optima Dealer Services, Inc. is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or protected veteran status.
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