Biomedical Engineer (USA) Job at OptraSCAN, San Jose, CA

MVArcCsvQXBwVjY2bmhMaHBHVHNFVjhod2c9PQ==
  • OptraSCAN
  • San Jose, CA

Job Description

Job Description

Company Overview:

OptraScan is a leader in digital pathology solutions, committed to improving diagnostic accuracy and efficiency in healthcare.

For Bio Medical Engineer -

1. Product Improvement & Innovation

  • Identify and document product issues and improvement areas based on field data and feedback.
  • Collaborate with R&D and design teams for feasibility analysis and implementation of enhancements.
  • Support continuous value engineering and cost optimization initiatives.
  • Drive the introduction of new features or variants based on market trends and technological advancements.

2. Customer Support & Ticket Handling

  • Act as a point of escalation for Level 2/3 technical issues.
  • Monitor and resolve customer support tickets with clear root-cause analysis and solutions.
  • Maintain documentation of recurring issues and suggest long-term fixes.
  • Coordinate with service teams for onsite or remote troubleshooting.

3. Product Testing & Validation

  • Define and execute test plans (manual and automated) for software and hardware updates.
  • Validate scanner functionality and performance before each major release or shipment.
  • Ensure compliance with applicable regulatory and safety standards during testing.

4. Product Demo & Customer Onboarding

  • Conduct product demonstrations and application training for clients and stakeholders.
  • Support the sales team with technical pitches and pilot installations.
  • Develop and update demo content and documentation as per product updates.

5. Product Assembly Support

  • Guide and audit assembly processes to ensure quality and performance standards.
  • Collaborate with the manufacturing and QA teams to troubleshoot production issues.
  • Support continuous process improvement for faster and error-free assembly.

6. Customer and Sales Team Relationship Management

  • Maintain regular communication with key customers and sales personnel.
  • Provide technical expertise during pre-sales and post-sales activities.
  • Gather and analyze feedback from field visits and sales reports for product positioning.

7. Market Feedback & Competitive Analysis

  • Gather structured market feedback through customer visits, surveys, and distributor inputs.
  • Benchmark features, performance, and pricing against competitor products.
  • Provide actionable insights to marketing and product development teams.

8. Continuous Learning & Training

  • Stay updated with latest trends in digital pathology, imaging technologies, and medical device standards.
  • Attend workshops, conferences, and internal knowledge-sharing sessions.
  • Mentor junior engineers and support cross-functional training initiatives.

9. Customer Communication & Escalation Handling

  • Communicate product updates, known issues, and resolution timelines effectively to customers.
  • Maintain a professional tone and empathetic approach in customer-facing interactions.
  • Document escalations and follow-through with cross-functional teams to close them.

10. Product Installation & On-Site Training

  • Lead product installation at customer sites ensuring all operational parameters are validated.
  • Provide on-site training to lab technicians, pathologists, and IT teams on scanner operation, software usage, and maintenance.
  • Document installation reports and ensure user acceptance sign-off.

 

  • Eligibility: Candidates must have valid work authorization — only U.S. Citizens or PR (Green Card holders). No F1 or H1B visa holders.

  • Salary: The maximum budget is $100K.

Job Tags

Remote job, H1b,

Similar Jobs

Broward Health

Environmental Technician I - BHIP - Full-Time - Days Job at Broward Health

 ...Under One Year Credentials: Visit us online at or contact Talent Acquisition Bonus Exclusions may apply in accordance with policy HR-004-026 Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which... 

NSC

Entry Level Technical Recruiter Job at NSC

 ...join our team at NSC Technologies! As a member of the NSC Recruiting Team, you will work alongside other sales minded individuals in...  ...reaches profit goals, you can leave Fridays as early as 2pm! Remote Day You can earn a work from home day weekly Pick whatever... 

Your Dental Recruiter

Dental Assistant Job at Your Dental Recruiter

 ...Exciting Opportunity for a Dental Assistant! Location: Chattanooga, TN About Us:...  ...about creating a positive and enjoyable experience for our young patients, making every dental...  ...our enthusiastic team. This position is part-time with the potential to transition into... 

Lockheed Martin

Mechanical Engineering Intern - Aerospace Job at Lockheed Martin

 ...epitome of corporate responsibility. Your Mission is Ours. Lockheed Martin Space is seeking a Summer 2026 Intern in Mechanical Engineering interested in Aerospace. In this role, you will support on going space payload development, conduct fabrication/testing support,... 

Dallas Behavioral Healthcare Hospital

Therapist - Art, Music or Recreational Therapy Job at Dallas Behavioral Healthcare Hospital

 ...We are searching for a qualified Activity Therapist with expertise in Art, Music or Recreational therapy. Serving as a member of the interdisciplinary treatment team, the Activity Therapist will provide therapeutic recreational and activity services to adult, adolescent...