Call Center Director - Home Improvement Industry Job at K&P Remodeling, Knoxville, TN

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  • K&P Remodeling
  • Knoxville, TN

Job Description

Job Description

Call Center Director – K & P Remodeling | Knoxville, TN

K & P Remodeling is a top-rated, family-owned large home remodeling company, doing business in 7 States. We're a trusted partner of The Home Depot and Costco. Voted one of the Best Places to Work. We are Nationally recognized in the Home Improvement Industry. We are looking for a  Call Center Director to lead our customer service team in Knoxville. If you're a hands-on leader who can hire, coach, motivate, and drive performance, we want to hear from you!

What You'll Do:

  • Hire, Lead, Train, and Support a team of call center representatives
  • Improve performance using coaching, KPIs, and real-time feedback
  • Manage daily operations, schedules, and escalations
  • Create a culture of energy, accountability, and service excellence

What You Bring:

  • 3+ years in a call center in the Home Improvement Industry
  • Strong coaching, communication, and leadership skills
  • CRM experience;  Lead Perfection, Revin.ai, or Balto a plus
  • Data-driven mindset with a passion for results

What We Offer:

  • Pay: $80K to $100K including salary and monthly bonuses .
  • Paid Time Off after 90 days
  • Medical coverage within 30 days
  • 401(k) with company match
  • A supportive, growth-oriented team environment

  Apply today and help lead the future of home remodeling in East Tennessee!

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