Customer Service Representative - Remote Job at Cognizant, Little Rock, AR

MVAyditQWXVwVlMyblJmcG9tRGpHbGdneVE9PQ==
  • Cognizant
  • Little Rock, AR

Job Description

Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The Customer Service Representative contributes to Cognizant's Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of Cognizant's Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role is fully remote for candidates living in the United States. **Role Responsibilities** + Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management. + Use computerized systems for tracking, information gathering, and/or troubleshooting. + Answer basic questions and resolve basic problems. + Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications. + Actively re-direct incoming callers to self-service options + Perform proactive outbound follow-up communications as necessary + Process orders and other related voice and non-voice tasks as needed to meet client needs **Role Requirements** + A High School Diploma or equivalent is required + At least 2 years of Customer Service experience + Previous call center experience is preferred but not required + Previous experience in foodservice or foodservice distribution is preferred but not required. + A self-starter that demonstrates customer service skills. + Ability to select and apply standard policies and procedures. + Ability to resolve routine problems and questions independently. + Ability to pay close attention to detail and use time effectively. + Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications. + Ability to work in a fast-paced team environment. **Requirements for Working From Home** + A private and secure space to do work uninterrupted by others in the home. + Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed. + All equipment needed for the job will be provided, but not the Ethernet cord **Salary and Other Compensation:** Applications are accepted until June 15th, 2025. The hourly rate for this position is $14.50 per hour. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Tags

Hourly pay, Holiday work, Temporary work, Remote job,

Similar Jobs

Tgp3 Llc

Pizza Delivery Driver Job at Tgp3 Llc

Job Description Job Description We are looking for self motivated individuals that can multi task and lead with a team first mentality. Clean driving record (minimum 2 years of having a drivers license) Strong communication skills Ability to move quickly...

ManTech

Software Assurance Evaluation Engineer Job at ManTech

 ...Experience with some or all the below technologies: Klockwork CodePeer Fortran-Lint CodeSonar Security Fortify IDA Pro MATLAB Security Clearance Requirements: ~ Active TS/SCI w/ Polygraph Physical Requirements: Must be able to remain in a... 

Truist

Home Preservation Center Specialist I Job at Truist

 ...contact for all pre through post foreclosure activities related to home retention and disposition actions. This is accomplished by...  ..., such as Microsoft Office software products, Understanding of Call Center telephony and technology. Preferred Qualifications: Previous... 

Genie Healthcare

Travel Long Term Care House Supervisor (RN) - $3,006 per week Job at Genie Healthcare

 ...hundreds of facilities and has over 4000 current travel RN contracts open at any given time. Genie provides travel RNs flexibility, support, top pay scale, housing and the #1 rated, multi-state health insurance coverage. Genie Healthcare carries with it a commitment... 

Nationwide Therapy Group

Travel Nurse RN - Case Management - $2,500 per week Job at Nationwide Therapy Group

 ...Offer: Up to 7 days Note: More than 7 days may delay offer (requires client approval) Holiday Commitment: Must work 3 of the 5 major holidays: Thanksgiving Christmas Eve Christmas Day New Years Eve New Years Day Floating & Communication...