Job Description

About the Role

Impact you will make

As an ARO Data Analyst, you will serve as the go-to expert on ARO data, ensuring accuracy, clarity, and reliability across projects. You will work at the intersection of product, data, and client teams, transforming raw information into insights that drive resolution of account issues, improve revenue cycle performance, and enhance client outcomes.

What you will do

• Partner with product and data teams to deliver accurate, actionable insights for ARO projects


• Serve as a subject matter expert in ARO data, providing guidance and context on missing or incorrect data


• Run and distribute monthly reports required for ARO performance and project tracking


• Analyze data to identify gaps and work toward solutions with internal teams


• Act as the internal point of contact for ARO data-related issues, ensuring clear communication and timely resolution


• Manage support tickets through Salesforce, tracking and resolving issues efficiently


• Provide product support and maintenance for revenue cycle tools


• Monitor customer data using sFTP, SaaS platforms, and other data management tools


• Maintain configured business logic and data through graphical user interfaces (GUIs)


• Support internal teams with data inquiries and ad-hoc AR reporting requests

What you will bring

• Strong skills in data visualization tools (Tableau, Power BI, or similar)


• Proficiency in SQL for writing and troubleshooting queries


• Advanced Excel knowledge and experience with Microsoft Office suite


• Knowledge of denial management and AR follow-up processes


• Deep understanding of healthcare revenue cycle operations, including billing, AR management, underpayment reviews, and insurance eligibility


• Strong verbal and written communication skills, with the ability to explain data to both technical and non-technical audiences


• Experience managing support tickets in Salesforce


• Technical familiarity with revenue cycle products from prior product or business roles


• Confidence in client-facing interactions, demonstrating subject-matter expertise


• Strong problem-solving skills, with the ability to think logically and creatively


• Ability to juggle multiple priorities in fast-changing environments while maintaining quality output


• Collaborative mindset, comfortable working across teams in a matrixed organization

What we would like to see

• Experience in file monitoring and automation


• Bachelor's degree in a related field

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive's Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities


• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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