Job Description

Our client, a top player in hospitality, resort management, and timeshare clubs/memberships, is looking to add a Director of Activations to their growing team!

Salary: $80,000/yr + commission

Location: Springfield, MO - 5 days a week onsite

*open to relocation!

About this role:

• Oversee the design, development, and execution of training programs for marketing, activations, booking and owner services call center agents, ensuring alignment with organizational standards and industry best practices.
• Establish and maintain call quality standards and practices, conducting regular assessments and implementing continuous improvement initiatives.
• Work closely with leaders beyond call centers, in Finance, IT, HR, Comms etc. to garner support for call center priorities and drive alignment across departments.
• Develop and manage Activation budget functions, ensuring effective allocation of resources, delivering tour flow to each site and cost ensuring control.

Experience:

• 5 years’ experience customer service management leadership in hospitality and/or timeshare management business
• Proven experience as a manager or Customer Relations Professional
• Experience tracking KPI’s – Customer Satisfaction
• Proficient in MS Office
• A customer-oriented attitude
• Excellent communication and negotiation skills

Interested? Apply now!

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