Job Description

Our client, a top player in hospitality, resort management, and timeshare clubs/memberships, is looking to add a Director of Activations to their growing team!

Salary: $80,000/yr + commission

Location: Springfield, MO - 5 days a week onsite

*open to relocation!

About this role:

Oversee the design, development, and execution of training programs for marketing, activations, booking and owner services call center agents, ensuring alignment with organizational standards and industry best practices.
Establish and maintain call quality standards and practices, conducting regular assessments and implementing continuous improvement initiatives.
Work closely with leaders beyond call centers, in Finance, IT, HR, Comms etc. to garner support for call center priorities and drive alignment across departments.
Develop and manage Activation budget functions, ensuring effective allocation of resources, delivering tour flow to each site and cost ensuring control.

Experience:

5 years’ experience customer service management leadership in hospitality and/or timeshare management business
Proven experience as a manager or Customer Relations Professional
Experience tracking KPI’s – Customer Satisfaction
Proficient in MS Office
A customer-oriented attitude
Excellent communication and negotiation skills

Interested? Apply now!

Job Tags

Relocation,

Similar Jobs

Jetson

Flight Test Pilot Job at Jetson

...the future by democratizing the skies allowing everyone to be a pilot. We envision a future filled with flying cars.We are recruiting... ...team of experts.Jetson is currently looking for multiple Flight Test Pilots to join our Flight Operations team in Italy.General...

MN8 Energy

Control Room Operator Job at MN8 Energy

About Us: MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized...

True Find Staffing

Outside Sales Representative Job at True Find Staffing

...Job Description Job Description Join a high-energy sales team in Dallas/Fort Worth where you'll help drive new business across multiple territorieswith a path to owning your own. We're looking for a motivated, B2B-savvy Outside Sales Rep who thrives on building...

The Johns Hopkins University

JHPD Police Lieutenant - 117004 Job at The Johns Hopkins University

...information .Select how often (in days) to receive an alert: Create AlertPOLICE LIEUTENANT - LATERAL (Maryland and Non-Maryland Law Enforcement Officers)THIS JOB POSTING IS FOR CURRENT, RETIRED, OR PREVIOUSLY CERTIFIED POLICE OFFICERS ONLY.MissionThe Johns Hopkins...

Cinemark

Sushi Chef Job at Cinemark

...growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide. Role Summary As a Sushi Chef, you will be responsible for following recipes to build and execute all types of sashimi, nigri, maki, and classic rolls. Sushi Chef...

Director Call Center Operations Job at Swoon, Springfield, MO

MVB5dDl2MHVwRmk2bkJmdW8yM2pIRndsd2c9PQ==