Job Description

Overview

Director, Data & Insights at International Justice Mission (IJM). IJM is a global leader protecting vulnerable people from violence, with a team of over 1,300 professionals in more than 20 countries. The role leads IJMs Global Programs Data & Insights team and serves as a strategic advisor to the Chief Program Officer and the Global Program Council (GPC), providing data-informed insights on portfolio and program performance, risks, and opportunities.

This position is based in the Washington, DC area and is hybrid (onsite Tuesdays & Thursdays). It reports to the Chief Program Officer and is available to candidates who have the right to work in the US.

Responsibilities

• Leadership and Management
  • Provide leadership to the organization through active contribution to leadership teams and forums.
  • Provide data-driven, research-based business intelligence recommendations for key strategies and decisions.
  • Set and direct the strategy for the Data & Insights business unit.
  • Build, lead, and manage the Data & Insights team.
  • Provide direction to and oversight of Data & Insights staff.
  • Lead on strategic initiatives within the Global Programs Division and across the organization, while modeling IJMs values for all.
• Documentation, Reporting & Data Management
  • Responsible for reporting processes and associated visualization tools & dashboards.
  • Responsible for reporting to Global Resources, Executive, and other audiences.
  • Responsible for accurate requirements documentation, backlogs, development & testing processes, and data quality processes.
  • Establish data quality and data governance policies and procedures.
• Strategy & Knowledge Development & Implementation
  • Build consensus around future needs for business intelligence & analytics throughout the organization.
  • Develop phased roadmaps for business intelligence & analytics products and tools in partnership with CPO, GPC, and other Global Programs leaders.
  • Ongoing development of self-service reporting systems and special ad hoc analysis.
• Networking & Partnership
  • Develop and maintain excellent working relationships with key counterparts across Global Technology Solutions; Legal, Governance, Risk, and Compliance; Global Programs, regions, and programs; and other internal and external contacts.
• Policies and Procedures
  • Responsible for all data-related policies, standards, business processes, and tools.
• General Tasks
  • Interview, hire, and onboard new staff.
  • Coordinate team workload, prioritization, and output.

Qualifications

• Bachelors degree.
• At least 12 years of escalating professional experience, ideally with enterprise data systems and international organizations/companies.
• At least 5 years in a senior leadership role with personnel management experience.
• Training in business intelligence, data analytics, and reporting. Experience with Salesforce reporting and Tableau strongly preferred.
• Experience working with remote teams, including across cultures.
• Ability to manage, motivate, mentor, and retain skilled data analytics staff.
• Ability to convey technical information and data insights to non-technical staff.
• Experience with Salesforce or another enterprise-level CRM is preferred.
• Ability to extract, transform, load, and visualize data from various data sources.
• Training in data hygiene and data quality techniques.
• Knowledge of data analytics techniques and data visualization best practices.
• Knowledge of non-profit finance requirements and US/global data privacy regulations.

Critical Qualities

• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building.
• Analytical and strategic thinker; driven and results oriented.
• Patient and works well under stress; strong written and oral communication across cultures.
• Team-oriented with a sustained positive attitude; strong ethic of service and passion for IJM.

Application Process

Upload Resume, Cover Letter & Statement of Faith in one PDF document. A Statement of Faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. It can be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, your spiritual disciplines and current fellowship or place of worship.

What IJM Has to Offer

• Comprehensive Medical/Dental/Vision benefits
• Monthly commuter and parking benefits in the DC metro area
• Retirement benefit options
• Paid leave starting at 23 days
• 12 holidays (plus early release the day prior)
• Daily, quarterly, and annual community spiritual formation
• Robust staff care resources

IJM holds safeguarding and ethics policies and conducts background checks and references reviews as part of the employment process.

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