Job Description

Job Description

Job Description

Job Summary:

The Help Desk Analyst provides comprehensive technical support to end users across the organization, ensuring smooth IT operations. The role also includes participation in security remediation, vulnerability management, and compliance tasks to maintain a secure IT environment. This position requires a focus on incident resolution, supporting critical tasks, and providing seamless communication for technical issues.

Key Responsibilities:

• Technical Support & Incident Resolution:
  Provide comprehensive technical support across a range of hardware, software, and network issues. Take ownership of service requests and technical problems, ensuring prompt and effective resolution to minimize disruption to business operations. Address and escalate issues as necessary to ensure timely solutions.
• Regional and Expansion Site IT Support:
  Assist in providing reliable IT support to regional offices, remote users, and future expansion sites.
• Security & Compliance Support:
  Lead and assist in security remediation efforts, vulnerability management, and compliance tasks. Participate in IT audits and help ensure adherence to cybersecurity protocols and regulatory requirements.
• Customer & Executive Support:
  Serve as a direct point of contact for technical support, including high-priority issues and executive-level needs. Deliver responsive, courteous, and professional service to all users, ensuring escalations are handled with urgency and a high standard of care.

Education & Experience:

• Associate’s degree in Information Technology or a related field preferred; equivalent combination of education and relevant work experience will be considered.
• Minimum of 5 years of experience in IT support or help desk roles.
• CompTIA A+ and Network+ certifications preferred; equivalent certifications or experience will be considered.

Additional Information:

In accordance with Washington D.C. pay transparency law, the salary range for this position is $65,000 – $75,000 annually . Healthcare benefits are available and will be discussed prior to the first interview.

Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

Job Posting Disclaimer

Fortegra will never request financial or sensitive information such as your bank account information, social security number, or other non-publicly available information for any purpose during the application and interview process. All official communications from our Talent Acquisition team will come from our email domain address “@fortegra.com”. If you receive a suspicious message, unsolicited job offer or would like to verify the legitimacy of any communication about a position, please contact our Human Resources department at HumanResources@fortegra.com.

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