Help Desk Specialist, Tier 1 Job at Community Bible Study, Colorado Springs, CO

MVAyditmRWlyMSt3bWhIdXAyWGlFRnNqd1E9PQ==
  • Community Bible Study
  • Colorado Springs, CO

Job Description

Job Description

Job Description

Salary: $17.00 - $22.00

Position: Help Desk Specialist, Tier 1

About Community Bible Study

Community Bible Study (CBS) is an interdenominational Bible study for the community. We offer a wide range of courses in classes around the world, with over 1.1 million participants in 110 countries, 88 languages (and counting!), and 73,000 dedicated volunteers. CBS fosters a welcoming environment for people from all backgrounds and levels of Bible knowledge.

Since 1975, CBS has been helping people - from children to seniors - to grow in their knowledge and love of Jesus Christ.

CBS Mission Statement: To make disciples of the Lord Jesus Christ in our communities through caring, in-depth Bible study, available to all.

CBS Vision Statement: Transformed Lives Through the Word of God

CBS Core Values: Prayer, Trusting in God's Provision, Excellence, Integrity, Transparency, Servant Leadership

Position Description

The Help Desk Specialist is part of a small technology support team that provides a wide variety of technical support to the CBS ministry. The Help Desk Specialist is responsible for level 1 technical support for CBS software applications, helping develop solutions documentation and training materials, providing some audio/visual support, and generally providing technology assistance throughout the organization. The ideal candidate has a broad range of experience and enjoys a good challenge.

Responsibilities


  • Learn the CBS computer and applications systems. (Fisher, CBS Connect, and Microsoft 365)

  • Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate and thorough manner.

  • Provide first response helpdesk support for CBS application users (phone and email).

  • Troubleshoot basic computer and web browser issues.

  • Accurately document customer issues and information.

  • Assist users with hardware, web browser, and system issues.

  • Quickly escalate issues that cannot be readily resolved.

  • Help maintain resolution information, knowledge bases, and frequently asked questions.

  • Identify training opportunities that will provide for continued growth in this area.

  • Troubleshoot workstation, copier, and printer issues.

  • Assist building users with audio/visual needs.

Other


  • As with any small staff, there may be a need to fill in other roles from time to time.

  • Work with other staff to adjust schedules and to ensure coverage of necessary functions.

  • Other duties as assigned.

Qualifications


  • High School diploma

  • Proficient in the use of Windows and Microsoft Office products

  • Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari

  • Knowledge of customer service principles and helpdesk practices

  • Excellent verbal and written communication skills

  • Customer service oriented, professional in all interactions

  • Multi-tasker, able to organize and respond to multiple requests while remaining calm

  • Detail oriented and thorough

  • Demonstrates initiative

  • Reliable, dependable

  • Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment

  • Intuitive ability to work with and troubleshoot various office and building equipment

  • Ability to run cabling and install media equipment

  • Basic knowledge of WordPress is a plus

  • Problem Solver

  • Knowledge of iPhone, iPad, and Android mobile devices

  • Must be a team player

  • Familiarity with CBS is a plus

Other


  • Deep and growing relationship with Jesus Christ as evidenced by a strong, clear personal testimony and a lifestyle that reflects spiritual maturity and intimacy with God

  • Belief and adherence to the Community Bible Study Statement of Faith

  • Commitment to the Mission, Vision, and Core Values of Community Bible Study

  • Reports to the Assistant Director of Information Technology

  • Work Location: This is a Hybrid Model, with work at the CBS Ministry Service Center in Colorado Springs, Colorado, and remote work

  • Weekend or evening work will be required periodically to assist during high-volume periods

Starting Salary Range


  • Hourly salary range: $17.00 - $22.00

Benefits Offered


  • Four weeks of paid vacation and four weeks of sick leave annually.

  • Paid holidays, including your birthday.

  • 5% match for the 403(b)-retirement plan.

  • Medical insurance coverage.

  • Employer-paid dental and vision insurance.

  • Employer-paid disability and life insurance.

Job Tags

Hourly pay, Work at office, Remote work, Afternoon shift,

Similar Jobs

Office Pride of Elizabethtown

Industrial/Commercial Cleaner Job at Office Pride of Elizabethtown

Job Description Job Description Looking for Industrial Cleaners in Elizabethtown for local factory Job Duties: Sweeping up saw dust, possibly scooping up saw dust, emptying small water buckets, garbage, and changing out wood bins. It's Monday-Friday. Start time...

Lowes Foods

Cake Decorator FT Job at Lowes Foods

Join the Lowe's Foods family as a full-time Cake Decorator where you will be at the heart of our operations, bringing to life the creativity...  ...role in delighting customers with exceptional, artistically decorated cakes and baked goods tailored for numerous special occasions.

Pride Health

Medical Laboratory Technician Job at Pride Health

 ...Medical Lab Technician (MLT) Contract Assignment Location: Plains, MT Shift: Night Shift | 6:00 PM 6:00 AM | 7 on / 7 off Contract...  ...Medical Lab Technicians (MLT) to support our clients laboratory team in Plains, Montana. This 13-week contract assignment offers... 

Gumenick Management Company LC

Leasing Agent - Malvern Manor Job at Gumenick Management Company LC

Job Description Leasing Agent Job Description: Malvern Manor is an elegant community of renovated one and two- bedroom apartment homes situated in Richmond's near West End and we are looking to add a Leasing Agent with previous residential leasing experience to our...

Marriott Hotels Resorts

Strategic Event Planning Director (San Francisco) Job at Marriott Hotels Resorts

 ...A leading hotel brand in San Francisco is seeking a full-time Event Manager to oversee event planning functions and a dedicated team. This role requires managing pre- and post-event processes while ensuring high customer service standards. Candidates should have significant...