Job Description
Company Description
Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions. For nearly 40 years, we’ve developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers. Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.
Job Description5+ years experience in a help desk or technical support role. Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements). Experience managing ticket resolution ITSM, such as Remedy or ServiceNow. Strong desktop application administration experience to include Microsoft Office, web browsers, and anti-virus applications. Experience with Active Directory. Experience imaging of workstations. Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices. Experience with iPhone mobile devices and Purebred software for mobile device management. Experience with Intune devices and Intune software on mobile devices. Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution. Must have outstanding customer service and communications skills and the ability to interact professionally within all levels of an organization. Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI).
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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