HR Solutions Representative Job at Intellectt Inc, Draper, UT

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  • Intellectt Inc
  • Draper, UT

Job Description

Job Title: HR Solutions Representative

Location: Draper, UT 84020

Key Responsibilities:

  • Serve as the initial point of contact for HR-related questions, ensuring a positive and responsive experience for employees and leaders.
  • Manage day-to-day HR service delivery, resolving moderately complex issues via phone, chat, and service portals.
  • Own cases from initiation to resolution, escalating when necessary while providing continuous updates to stakeholders.
  • Execute HR administrative processes for assigned service areas, ensuring accuracy and compliance.
  • Utilize internal documentation and knowledge management systems (e.g., ServiceNow) to guide inquiry resolution and task execution.
  • Identify trends and share insights to improve processes, reduce inquiry volume, and enhance the employee experience.
  • Contribute to the maintenance and improvement of HR knowledge base content.
  • Perform other related duties as assigned.

Qualifications:

Education:

  • High School Diploma or equivalent (Required)
  • Bachelor’s Degree in Human Resources, Business Administration, or related field (Preferred)

Experience:

  • Minimum 2 years of HR administration or experience in a shared services environment (Required)

Preferred Skills & Competencies:

  • Proven experience supporting employees at all organizational levels
  • Hands-on experience with HRIS (Workday preferred) and case management tools (ServiceNow preferred)
  • Strong proficiency in Microsoft Office Suite
  • Familiarity with HR policies, procedures, and compliance regulations
  • Ability to balance multiple priorities in a high-volume, fast-paced environment
  • Exceptional attention to detail and commitment to service accuracy
  • Strong analytical, communication, and problem-solving abilities
  • Customer-first mindset with a focus on employee experience and support

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