Legal Operations Manager
Location: Seattle, WA 98101 (On-site)
Job Type: Full-Time | Direct Hire
(Confidential — Posted by SmartHire on behalf of our client)
Founded over 40 years ago, our client is a global leader in Alternative Dispute Resolution (ADR), providing efficient, fair, and impartial solutions for business and legal disputes. With nationwide offices and a highly experienced team of attorneys, the organization offers flexible in-person, virtual, and hybrid services supported by advanced technology and exceptional client care.
The Legal Operations Manager oversees the daily operations of the office, supporting attorneys in delivering a high-quality client experience. This leader is responsible for operational performance, workflow efficiency, budgeting oversight, and initiatives that enhance attorney productivity and client satisfaction. The role requires strong communication skills, problem-solving abilities, and leadership experience within a legal services environment.
Attorney & Team Support
Partner closely with attorneys to support case management and client service activities
Ensure attorneys have the operational resources and logistical support needed for hearings and proceedings
Maintain strong working relationships with legal teams and clients
Leadership & People Management
Lead and mentor associates supporting attorney-led matters
Conduct performance reviews, provide coaching, and facilitate ongoing training
Support hiring, onboarding, and retention initiatives
Client Experience
Build and maintain trusted relationships with clients throughout their case lifecycle
Review and respond to feedback to ensure timely and responsive service delivery
Proactively resolve service challenges and escalate legal-specific matters when needed
Operational & Financial Management
Oversee daily office operations including workflow efficiency and resource allocation
Partner with Finance on billing, invoice questions, write-offs, and expense control
Monitor KPIs and implement process improvements to support business goals
Business Support & Growth
Collaborate with leadership on attorney business development initiatives
Support events, workshops, training programs, and relationship-building activities
Facilities & Technology Support
Coordinate with facilities and building teams to maintain a professional work environment
Provide basic A/V and video-conferencing setup support with remote IT assistance when needed
Bachelor’s Degree
4+ years of experience in legal operations, office management, or professional services leadership
Understanding of legal terminology, case workflows, and client expectations in a legal setting
Experience supporting attorneys or legal teams
Strong communication and relationship-building skills
Proficiency with Zoom, A/V systems, and technology tools
Ability to manage multiple priorities in a fast-paced environment
Experience in ADR, litigation support, or legal office operations
12+ years in a legal support or operational role (preferred)
Salary Range: $105,000 – $142,000 annually (based on experience and local market conditions)
Comprehensive benefits include health, dental, vision, retirement programs, paid time off, and more
Final compensation and benefits are determined by the hiring organization and may vary based on candidate experience, qualifications, and internal equity.
Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.
This job description provides only a summary of the typical functions associated with this role and is not intended to represent an exhaustive or comprehensive list of all responsibilities, tasks, or duties. The actual responsibilities, tasks, and duties assigned may differ from those outlined, and additional duties may be assigned. Duties, responsibilities, and activities may change at any time, with or without notice. SmartHire is not legally responsible for any changes to the jobholder’s responsibilities or activities implemented by our clients that differ from those described herein.
SmartHire is posting this position on behalf of our client, and the salary range provided is determined by the client. Actual compensation offered will depend on various factors determined by the hiring company, including candidate qualifications, experience, skills, geographic location, and internal equity considerations. SmartHire is not legally responsible for any changes in salary, benefits, or bonuses made by our clients.
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