Job Description
Live Chat Support
Location: United States (Remote)
Company Description:
Mercodia is a global leader in the development of specialized diagnostic kits, assays, and reagents for the research and clinical communities. Our products are used by leading healthcare professionals and researchers to improve patient care and advance scientific knowledge. Our team is dedicated to providing the highest level of customer support and our products are renowned for their reliability and accuracy.
Job Overview:
We are seeking an experienced Live Chat Support Specialist to join our team and engage with our valued customers. In this role, your primary responsibility will be to provide prompt and efficient technical support and assistance to customers through our live chat platform.
Pay: $19.82 - $32.54 per hour
Key Responsibilities:
- Engage with customers in real-time through our live chat platform and provide prompt and accurate technical support.
- Use a variety of tools and resources to troubleshoot and resolve customer issues related to our products and services.
- Proactively identify and escalate any issues or concerns raised by customers to the appropriate departments.
- Build and maintain strong relationships with customers by providing courteous and professional assistance.
- Keep accurate records of all customer interactions and follow-up on any unresolved issues in a timely manner.
- Continuously update your knowledge of our products, procedures, and services to ensure accurate and consistent support for our customers.
Qualifications:
- Bachelor's degree in a relevant scientific field or equivalent experience.
- Minimum of 2 years of experience in customer support, preferably in a technical or scientific industry.
- Excellent communication skills with the ability to explain complex concepts in a clear and concise manner.
- Strong problem-solving skills and ability to think critically.
- Experience using live chat platforms and familiarity with customer support software.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Passion for providing exceptional customer service and building long-term customer relationships.
Why Work for Us:
At Mercodia, we believe that our employees are our most valuable asset. We offer a dynamic and collaborative work environment where ideas are valued and innovation is encouraged. As a member of our team, you will have the opportunity to work with cutting-edge technology and make a difference in the world of healthcare and research.
We also offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.
If you are passionate about providing excellent customer support and have a strong background in the scientific field, we would love to hear from you. Apply now to join our team and be a part of our mission to make a positive impact on society through our products and services.
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