Job Description

As a System Analyst , you will be a key contributor to our company's IT ERP/TMS services and peripheral ecosystems, including API/EDI, integration, PO management, etc.

What we're looking for...

• Systems Analyst with 3-7 years of experience in related fields.
• Conversational Mandarin is a plus!

What you will do:

Engage:

• Engage with stakeholders to ensure system quality and solution requirements
• Define and drive voice of customer (VOC) routines to continuously collect service feedback
• Collaborate with internal teams and external trading partners to address EDI or API-related queries/issues
• Communicate service and project statuses with business users and global IT teams
• Drive Business and IT reviews to confirm business development priorities and requirements
• Review business requirements review and technical qualifications to ensure technical feasibility, development timelines and costs

Design & Build:

• Collaborate with product owner(s) and project managers to deliver solutions
• Analyze business requirements, recommend solutions, and build/facilitate solution design & implementation with third-party or internal developers
• Drive the implementation of new enhancements or upgrade of existing systems (EDI systems, PO management system, or ERP customizations)
• Tech Watch to research and recommend enhancements to existing systems and processes to improve efficiency and quality of data

Operate & Improve: Maintain and improve the day-to-day operations for services (API/EDI, PO management, and ERP), including:

• Managing resolution of incidents and escalation to supplier or internal development teams
• Monitor and maintain service health and availability
• Manage enhancements and change requests as part of delivery routine
• Facilitate, diagnose, and/or resolve major incidents and emergency change
• Maintain and improve on knowledge artefacts (user training, service desk training, business requirement and system documentation, policy and procedures, trading partner guides and process flows)
• Ensure compliance and quality of system performance with business requirements

Who you are:

• You are comfortable communicating with stakeholders across different departments and levels; able to communicate with both technical and non- technical stakeholders
• You can navigate complex environments, understand issues, and break tasks into manageable steps independently.
• You have excellent problem-solving and analytical skills to analyze and derive the root cause of issues.
• You are strong in analyzing complex business processes, identifying requirements, understanding data structures, identifying patterns, and proposing appropriate solutions

Work schedule:

New York Office: 9 am-6 pm EST (Hybrid)

Work Experience & Education:

• Bachelor's degree or higher in computer science, information technology, or a related field
• 3-7 years of experience in related fields (EDI / API, B2B Integration, PO Management, and IT ERP systems analysis and operations support roles)
• Knowledge and experience in the following domain:
• Experience in logistics / supply chain industry
• Experience in accounting, finance or brokerage (preferred)
• Proficiency in EDI mapping, translation, and communication software
• EDI standards and protocols (X12, EDIFACT, etc.)
• Advanced knowledge of software programming and coding languages (XML, SQL, Java...)
• PO Management Solutions (Lognet, etc)
• ERP (CargoWise preferred, SAP, etc.)
• Automation experience (RPA UI Path preferred, process mining, etc.)
• IT Service Management (ITIL preferred, Agile)
• IT Project Management (PMP, Agile)

Salary Range:

$100,000-$120,000 annually based on education and experience level.

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