Job Description
A-Line Staffing is now hiring a Medicare Member Engagement Representative in Akron, OH.
The Medicare Member Engagement Representative would be working for a reputable healthcare company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Medicare Member Engagement Representative position, please contact Lindsay at LKOPASZ@ALINESTAFFING.com or 586-710-7959 .
Medicare Member Engagement Representative Compensation
The pay for this position is $18 per hour
Benefits are available to full-time employees after 90 days of employment
A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Medicare Member Engagement Representative Highlights
This position is on-site in Akron, OH (44305)
This is a contract assignment with potential to hire permanently based on attendance, performance, and business needs
The required availability for this position is full time, rotating schedule to meet outreach needs
Medicare Member Engagement Representative Responsibilities
Complete Medicare Advantage plan changes over the phone using a compliance-approved script
Document all calls and interactions in the call management system (Macess)
Make outbound calls to members at risk of disenrollment and those new to the plan
Support outreach programs aimed at increasing Medicare member retention
Provide information on plan benefits to individuals or groups in person when needed
Maintain working knowledge of Medicare Advantage plans and comply with CMS regulations
Assist members with incomplete application info, answer Medicare questions, and provide education on plan benefits
Maintain confidentiality of member health and business information
Participate in departmental outreach events or meetings as assigned
Medicare Member Engagement Representative Requirements
Bachelor’s degree or equivalent combination of education and experience in customer service or member retention
Experience dealing with Medicare beneficiaries and/or understanding Medicare and health insurance compliance
Valid driver’s license
Basic knowledge of Microsoft Word, Excel, and Outlook
Must be able to quickly learn systems like MACESS, MARx, Amisys, and WiPro
Strong written and verbal communication skills
Ability to manage time effectively in a fast-paced environment
Attention to detail and ability to draw valid conclusions from member data
Flexible with work hours as needed by the business
Attendance is mandatory for the first 90 days
Medicare Member Engagement Representative Preferred Qualifications
Knowledge of Medicaid and MyCare Ohio programs
Experience performing Medicare plan transitions or outreach for retention
If you think this Medicare Member Engagement Representative position is a good fit for you, please reach out to me – feel free to call, e-mail, or apply to this posting!
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