Job Description

Location: Collegetown, PA

Pay: $28–35/hour (Overtime eligible)

Schedule: Monday-Friday - Evening and weekend shifts might be available

This role will be a key part of the Patient Success Team, dedicated to helping patients achieve optimal outcomes with Spinal therapy. This role blends technical expertise, clinical support, and patient engagement, working closely with internal teams such as Sales and Therapy Consultants.

Key Responsibilities

Patient Support and Clinical Engagement

• Provide education, troubleshooting, and follow-up to ensure continued success with the medical device products.
• Answer detailed questions about the products, procedures, and device functionality.
• Accurately report and escalate product-related issues.
• Maintain clear records of patient interactions and clinical follow-ups.
• Be accessible during assigned hours and proficient with modern tech platforms.

Cross-Functional Collaboration

• Partner with internal departments to maintain high-quality patient outcomes.
• Collaborate with Sales and Therapy Consultants to support patient success.

Qualifications

• Bachelor’s degree required.
• Minimum 1 year in a consultative or patient-facing role (not traditional customer service).
• Preferred: Experience with Spinal Cord Stimulation (SCS) or direct patient interaction.

Skills & Traits

• Strong communication skills (written, verbal, phone).
• Empathetic, adaptable, and detail-oriented.
• Proficient in Excel and comfortable with advanced technologies.
• Passionate about improving patient outcomes and experiences.

Growth Opportunities

While upward mobility is limited, there are opportunities to advance to Coach Level 2 or Supervisor roles based on performance and business needs.

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