Job Description

Job Description

Job Description

Residential Service Technician – Flooring repairs

The Residential Service Technician – Flooring is responsible for providing outstanding customer service while handling warranty repairs, replacements, and minor installations of flooring products. This role requires expertise in diagnosing and addressing flooring-related concerns for homeowners and builders while ensuring quality craftsmanship and customer satisfaction.

Skills & Qualifications

Level I:

• High school diploma, GED, or 3 years of relevant experience.
• 1 to 3 years of experience in flooring installation or repair.
• Must have a valid driver’s license and vehicle insurance as required by state law.
• Experience in at least one flooring type: tile, carpet, wood, or luxury vinyl plank (LVP).

Level II: (In addition to Level I qualifications)

• 2 to 5 years of flooring experience.
• Ability to diagnose and repair minor flooring issues (tile replacement, carpet stretching, LVP replacement).
• Strong verbal communication and customer service skills.
• Good organizational skills to manage service schedules and materials.

Level III: (In addition to Level II qualifications)

• 5+ years of flooring experience.
• Expertise in handling larger flooring replacements and repairs.
• Ability to work across multiple flooring types and materials.
• Experience mentoring and training junior technicians.

Essential Functions

Level I:

• Perform basic flooring repairs and touch-ups.
• Assist with minor installations and post-installation touch-ups.
• Support logistics for flooring production installations.
• Maintain a clean and organized workspace.
• Other duties as assigned.

Level II: (In addition to Level I responsibilities)

• Handle homeowner and builder service requests.
• Diagnose and document flooring issues.
• Coordinate and schedule service calls with technicians or independent contractors.
• Initiate and oversee warranty claims with vendors.
• Confirm completion of service appointments.
• Other duties as assigned.

Level III: (In addition to Level II responsibilities)

• Perform complex flooring repairs and full replacements across multiple flooring types.
• Lead and train junior technicians on repair techniques.
• Manage larger service projects, ensuring quality and customer satisfaction.
• Other duties as assigned.

Physical Requirements

• Ability to stand, sit, walk, bend, and stoop for extended periods (8+ hours).
• Ability to lift and carry materials as required for flooring repairs and installations.

Work Environment

• Work performed at residential construction sites, completed homes, and occasionally in an office setting.
• Exposure to dust, adhesives, and other materials related to flooring installations and repairs.

We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.

Company Description

We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.

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