Job Description

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Its how were UNSTOPPABLE for our employees!

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile as brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They are experts in uncovering customer needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts do it the right way, meeting performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building: Desire to be part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $20.00

Annualized Incentive Target: $9,360

Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays per year, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, visit

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities. We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growthand we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on any of these factors is not tolerated. If you need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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Job Tags

Hourly pay, Full time, Temporary work, Part time, Work experience placement, Local area, Flexible hours, Shift work,

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