Job Description

Senior Order Ops Analyst, Spectrum Business at SPECTRUM summary:

The Senior Order Operations Analyst at Spectrum Business manages and processes complex post-sale orders, ensuring timely and accurate service delivery for telecommunications products. This role involves collaboration across departments, problem-solving for order issues, mentoring team members, and driving order-to-cash process improvements. The position requires experience in order management, telephony, project coordination, and proficiency with CRM tools like Salesforce within the telecom industry.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at transforming complex order operations into seamless and accurate results? As a Senior Order Operations Analyst at Spectrum, you will analyze and process large, multifaceted orders while mentoring your team and driving efficiency in Service Delivery. Your expertise will ensure timely implementation and elevate the order-to-cash process, making a measurable difference in client satisfaction and overall organizational performance.

How You Will Make an Impact

• Analyze and process post-sale orders for complex products and multiple locations to ensure timely and accurate account management
• Collaborate with internal departments to maintain service level objectives and execute service implementation within client time frames
• Gather and assess data to diagnose order issues, providing recommendations and solutions to Order Operations leadership
• Engage clients to clarify order details, including contract revisions and regulatory documentation for voice services
• Identify and propose enhancements to processes, systems and tools to elevate order implementation and efficiency
• Maintain proficiency in billing processes and analyze performance metrics to drive improvements
• Mentor, train and serve as a backup to the team lead while staying informed on departmental procedures and guidelines
• Partner with local exchange carriers to resolve order issues and secure firm order confirmation for telephone number transfers

Working Conditions

• Office environment
• Flexibility to work extended hours

What You Will Bring to Spectrum

Required Qualifications

Education

• Associate degree or technical school, or one year of related experience and/or training, or an equivalent combination of education and experience

Experience

• 3+ years in customer service, order entry or order management
• 2+ years of data entry experience
• 2+ years of advanced telephony or data industry experience
• 2+ years of project management or coordination experience
• 2+ years of experience with Salesforce or similar CRM tool
• 2+ years in telecommunications or cable industry

Skills

• Read, write, speak and understand English
• Proficiency in all Order Operations processes and business rules
• Ability to maintain confidentiality of customer and business data
• Problem-solving skills with adaptability to limited standardization
• Strong organizing, prioritization and decision-making abilities
• Relationship-building skills for effective teamwork across departments
• Work independently and mentor others
• Project and task management with attention to deadlines
• Proficiency in MS Office, including Excel, Word and PowerPoint with aptitude for new databases
• Understanding of Spectrum’s fiber and coax-based product and service offerings

#LI-MD2

#LI-MD2
SSU309 2025-66641 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Keywords:

Order Operations, Telecommunications, Order Management, Service Delivery, Customer Service, Project Management, Salesforce, Data Entry, Telephony, Spectrum Business

Job Tags

Contract work, Local area, Visa sponsorship,

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