The Supervisor, Warehouse Operations supervises a team of Outbound Associates and ensures that pick, pack, and ship operations are safe, efficient, and of high quality. With responsibility for a day or night shift, the Supervisor continually monitors efficiency and quality metrics, assigns work and provides coaching to supervised staff, and addresses a variety of operational issues. The Supervisor directly contributes to Cardinal Health’s customer service reputation by ensuring that shipments are on-time and of high quality, develops the Warehouse Operations talent pool, and enhances operational excellence. Responsibilities include directing and managing a team of 20+ warehouse associates to achieve timely distribution and receipt of products and motivate employees to ensure that predetermined productivity and quality standards including cycle times, picks per hour, shortages and overages, among others. Monitor site productivity standards and hold associates accountable to daily, weekly, monthly metrics; provide timely feedback and initiate corrective action process when needed. Adhere to budgetary guidelines, and work to meet Distribution Center objectives and operational goals while maintaining standards pertaining to quality and inventory. Responsible for continuous improvement projects and initiatives (ex. Gemba walks, Kaizen workshops, takt boards, etc). Perform daily scheduling of the work force to ensure proper staffing to select, replenish, restock, locate and ship merchandise in a productive and cost-efficient manner. Coordinate maintenance of equipment, guiding both preventive maintenance and coordinating all necessary repairs. Active engagement in employee development, which includes training, coaching, counseling, and performance appraisals. Majority of work day is spent on the floor while balancing administrative duties. Collaborate with cross functional teams at all levels within the organization, specifically within HR groups on a daily basis. Interview and make hiring decisions for lead and associate level roles. Maintain general responsibility for disciplinary process in the area of counseling, oral and written warnings; ensure a productive work climate in the warehouse operation. Prepare ad hoc reports, as necessary using Excel. Responsible for accurate timekeeping, attendance/PTO records and ensure scheduling is maintained. Hold staff accountable for conducting work in a safe manner while enforcing Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, State and local authorities. Assist with EHS audits, conduct Job Safety Observations (JSO), properly record and manage safety incidents, monitor employee safety behaviors/practices and provide feedback. Assist with QRA audits and QRA non-conformance issues to properly address, conduct housekeeping observations and ensure employees complete required QRA training and documentation. Qualifications include high school diploma or GED preferred; Bachelor’s degree a plus, 2-3 years related experience preferred, prior experience with continuous improvement projects and initiatives, strong written and verbal communication skills, previous experience leading a team, strong knowledge of Microsoft Office Excel, experience working within ERP’s preferred.
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