Job Description

Job Description

Job Description

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

The Learning Experience Designer is responsible for architecting end-to-end learning journeys across Ping Identity's training ecosystem. This role goes beyond designing single courses: you will own and evolve curriculum pathways that align learner progress with business outcomes, ensuring that our education offering scales strategically and delivers measurable value.

Reporting to the Senior Manager, Certification and Curriculum Development, you will act as the bridge between learner experience, curriculum design, and programme strategy - conducting gap analyses, needs assessments, and design reviews to ensure that our offerings are both effective and engaging. Working closely with curriculum leadership, SMEs, Delivery Operations, and cross-functional partners, you will champion quality, retention, and innovation in our learning experience.

• Lead programmatic design work, ensuring curriculum pathways are structured around learner progression and business priorities rather than standalone courses.

• Conduct gap analyses and needs assessments to evaluate where learners are at each stage of their journey and define where they need to be by the end.

• Collaborate with the Senior Manager, Curriculum & Certification, course developers, product managers, graphics and editorial teams to design and maintain the overall curriculum structure for Ping Identity products and solutions.

• Design learning experiences that increase retention, reduce learner pitfalls, and extend engagement beyond the classroom (e.g., feature deep dives, use-case classes, and refresh sessions).
• Prototype and test learning experiences, iterating based on analytics and feedback.

• Define success measures for experiences linked to both learner outcomes and business goals.
• Mentor junior LXDs to help build team capability.
• Support course development if capacity allows, but this is NOT the main focus

• Act as the primary point of contact for learning design quality feedback from both learners and stakeholders.

• Coordinate with Delivery Operations on quality metrics, NPS results, and performance data; conduct deep dives into top- and bottom-performing courses.

• Collaborate with Delivery Operations to conduct qualitative interviews and analysis to determine job impact, ROI, and areas for course design adjustments.

• Ensure feedback is systematically assigned to relevant courses and changes are tracked and implemented effectively.

• Initiate, own, and manage all leaner improvement initiatives to enhance engagement, retention, NPS, and learner satisfaction.

• Collaborate closely with Delivery Operations, Sales, and the PMO to design and deliver projects that directly contribute to increased bookings and revenue (e.g., learner job aids, one-pagers, supplementary resources).
• Work closely with the Senior Manager of Curriculum Development to create projects and initiatives that align customer training, product, and documentation teams, minimizing duplication and promoting collaboration.

• Manage multiple projects with accountability for scoping documents, SME interviews, milestones, and stakeholder communication.

• Define success measures for learners at each stage of their journey, ensuring experiences are motivating, inclusive, and aligned with skill progression.

• Design for learner re-engagement - creating pathways for learners to return for advanced, specialised, or refresher sessions.

• Apply learning science and cognitive theory to create experiences that maximise retention and application in real-world contexts.

Essential

• Bachelor's degree in Learning Sciences, Instructional Design, Educational Psychology, or related field.

• 5+ years' professional experience in instructional or learning design, with strong programmatic and curriculum design exposure.

• Proven expertise in learner journey mapping, curriculum structuring, and needs/gap analysis.
• Demonstrated experience working with Learning Management Systems, including headless LMS solutions and composable Learning Tech Stacks.

• Experience managing projects and leading initiatives across multiple teams.

• Strong analytical skills with experience using learner data and feedback to inform design.

• Excellent communication and stakeholder management skills, with the ability to collaborate across Operations, Sales, Product and PMO.
• Technical Skills in Learning Design tools - Curriculum Mapping and Design tools such as (LucidChart/Figma, MindNode), Survey tools (such as Metrics That Matter/ Survey Monkey), Project management tools (such as Smartsheets, Jira), Shared Document tools (such as Confluence, Google Docs), Analytic Tools (such as LMS Analytics tools).

Desirable

• Familiarity with Learning Experience Platforms, adaptive learning technologies, and data-driven evaluation methods.

• Experience with Content Management Systems (CMS)
• Experience conducting ROI assessments for learning programmes.

• Knowledge of Ping Identity or related identity/security technologies.

• Comfort in sitting in on beta deliveries and providing structured design feedback.

Technical skills in low code/no code tools, LLM models

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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