Job Description

Job Description

Job Description

We're helping businesses become more sustainable. Join us!

Budderfly is a fast-growing, private equity-backed energy management company that is helping the planet by reducing carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers.

Recognized as one of Fast Company's Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America's Fastest-Growing Companies for four consecutive years, Budderfly is driving real impact at scale.

We are an energetic, dynamic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We have an opportunity for a motivated individual to fill the role of Sr. Manager of Technical Services. In this position, the successful candidate will be fully responsible for owning the customer support experience and managing the continued operation of the Technical Services team. Applicants should be experienced problem solvers who can effectively work with cross-functional teams and offer first-rate customer service.

Why this Role is Important:

Budderfly installs a variety of advanced technologies to save energy on our customers' sites. Ensuring that these technologies operate efficiently and without issue is vital to the success the organization. This role is for a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency while ensuring optimal customer satisfaction. They will do this by managing all customer support, operational, and preventative maintenance functions for the Technical Services team. The successful candidate will have a varied background in leading customer support teams in a fast-paced, technical environment. This role will manage multiple technical customer support teams and ensure the daily operation and professional growth of said employees.

Responsibilities:

• Lead the Budderfly Technical Services team with experienced, professional customer support and HVAC and Electrical systems expertise.
• Establish, audit, and oversee all internal operational processes to ensure expectations are met by all parties.
• Design/implement a strategic solution(s) to manage a fast-paced technical customer support team
• Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the technical customer support process
• Develop and monitor budgets, goals, and objectives to insure departmental profitability. This role is responsible for maintaining said budget and goals.
• Review team members' work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity.
• Maintain communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced.
• Direct team members to meet service demands and customers' expectations.
• Prepare and report performance measures (KPI tracking) to Executive Management.
• Designs, develops, indexes, and maintains process and technical documentation.
• Promotes training opportunities and resources to employees.
• Coordinates training, documentation, and talent management system efforts with other team training resources.
• Keeps daily logs and records of all functions in Company systems
• Ability to travel (expected <25%) as team leadership in-person necessitates and to ensure customer satisfaction
• Ability to be available for calls & escalations during all off hours and weekends

Desired Skills and Experience:

• Minimum of 7 years proven field experience in commercial HVAC support with at least 5 years in a management role preferred
• Proven track record of managing Technical Services Team of 20+ people
• Bachelor's degree in engineering of mechanical, electrical, or related field from an accredited school required
• Maintaining positive relationships with contractors and customers
• Coordinating multiple teams and projects concurrently
• Documenting technical processes
• Experience building a team of HVAC remote support technicians and administrators is a benefit.
• Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC and electrical trade.
• Enjoys continuous learning, as supported by your organization, both technically and professionally
• Excellent verbal and written skills.
• Work across / with organization Teams.

Location: Shelton, CT/ Hybrid or Remote

Compensation

$90,000—$125,000 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability .

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