Job Description

About Us:

We empower girls and women to move from hopeless to hopeful!

The Thaddeus Resource Center is a non-profit organization whose purpose is to restore HOPE, inspire GROWTH, and EMPOWER girls and women through education, life skill development, workforce training, and other supportive services. We pride ourselves in having established a family-oriented culture that promotes open communication and collaboration through our values of Empowerment, Commitment, Hope, Compassion, Community, and Grace.

If you are looking to truly make an IMPACT, join our team and help us achieve our mission and vision of reaching our community of women, girls, and at-risk youth.

About the Role:

The Operations (OPS) Professional Mentor is both a strategic and hands-on role that provides support to Thaddeus Resource Center. The position is critical in executing employee engagement/people initiatives, providing great employee and volunteer support, and driving Operations functional excellence and process improvement.

The Operations Professional Mentor will maintain a close working relationship with the executives to ensure strategies and goals align with the overall business. The Operations Professional Mentor will supervise Operations Department interns to communicate, perform, and collaborate with professionals, clients, and outsourced entities.

Responsibilities:

• Directly supervise 5 to 10 interns under the Operations department
• Oversee and assist in various Operations processes, including but not limited to: conducting research, data analysis, identifying discrepancies among the organization, supporting automations, etc.
• Develop and manage general training and opportunities for development for Thaddeus staff
• Manage engagement, development, and performance of part-time, intern, and volunteer staff
• Provide constructive and timely performance evaluations for all staff
• Administer support and guidance to the executive director, fellow management, and other staff when complex and sensitive questions/issues arise
• Develop and facilitate workshops for Operations/Business Administration/Non-Profit interns to learn and grow in the field
• Handle discipline and termination of employees in accordance with Thaddeus’ policies and procedures
• Collaborate with other departments and committees within Thaddeus while staying up-

to-date on any progress made on strategic goals

• Provide help to Operations interns in collecting data about different programs and create reports to help the Operations team track organizational goals
• Perform other assigned duties, as needed

Qualifications:

Required:

• Education: Bachelor’s in Business Administration, Operations, or Human Resources
• Previous management experience in a similar role or environment
• At least 1-2 years of experience in Business Administration, Operations Management, etc.
• Ability to understand non-profit business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of Operations within the non-profit
• Proficient in Microsoft Office (Office 365), Power Automate, Canva, and Adobe DC
• Ability to create a vision and goals for the Operations team; inspire and motivate the team to achieve excellence in terms of Thaddeus staff support and core Operations processes
• Strong technical and organizational skills in addition to excellent written and verbal communication skills, in a professional environment
• A high level of integrity, accuracy, dependability, enthusiasm, and confidentiality
• Excellent multi-tasking, time management, interpersonal communication and business writing skills a must
• Creative problem-solving skills and motivated by creating solutions for teams
• Proven leadership, coaching and facilitation skills
• Ability to build and sustain strong partnerships with university representatives, transition to work programs, workforce training programs, etc.
• Ability to work independently with little instructions and a strong attention to details
• Operations Manager/Mentor must have the appropriate technology, internet connection and ability to function in a virtual capacity via Microsoft Teams

Preferred:

• Bilingual (English/Spanish)
• Pursuing or have received a Master’s in Business Administration or Operations Management, or an MBA
• Experience working with non-profits (with Thaddeus, a plus)
• A solid understanding of and connection to Thaddeus’s mission, vision, values and targeted demographic/community
• An understanding of transition to work, GAIN/TSE, and other similar programs

Goals and Objectives:

• Development and sustainability of a superior workforce
• Health and safety of Thaddeus staff
• Implementation of sustainable DEI initiatives that can be integrated into the various areas of the organization
• Sustainability of a strong recruitment and hiring process
• A maintained organizational culture that is psychologically safe, supportive, and encourages open communication and collaboration

Time Commitment and Working Conditions:

• Must be available for a minimum of 5 hours per week (flexible scheduling)
• Must be available for the following VITRUAL weekly meetings:
  • Weekly All Staff Meeting: Tuesdays 9 AM -10 AM PST
  • Weekly Operations Department Meeting: Thursdays 2 PM - 3 PM PST
  • Monthly meeting with Thaddeus' president: usually the 3rd Thursday of every month from 3-4 PM PST
• We can work around your schedule.
• Must be able to commit at least 1 year to this position

***We are an equal opportunity employer. ***

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